Privacy Policy

Last Updated: 9/02/2024

Northern Light NY (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when you visit our website, make purchases, or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our website.

1. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account or register on our website
• Place an order for our products or services
• Sign up for our newsletter or promotional communications
• Contact us for customer support
• Participate in surveys, contests, or promotions

The personal information we collect may include:

• Name
• Email address
• Phone number
• Shipping and billing addresses
• Payment information (credit card number, expiration date, security code)
• Date of birth (to verify age)
• Purchase history and preferences

b. Non-Personal Information

We may also collect non-personal information automatically when you visit our website, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on the website
• Referral source (e.g., the website or search engine that led you to our website)
• Cookies and similar tracking technologies

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• Processing and fulfilling your orders
• Verifying your identity and age
• Providing customer support and responding to your inquiries
• Sending you newsletters, promotional emails, and special offers (you can opt-out at any time)
• Improving our website, products, and services
• Conducting surveys, contests, and promotions
• Analyzing website usage and trends to enhance user experience
• Complying with legal obligations and regulatory requirements

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information with:

• Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, delivering products, or providing customer support. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
• Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or if we believe such disclosure is necessary to protect our rights, property, or safety, or that of our customers or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner as part of the transaction.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device that allow us to recognize you when you return to our website. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

5. Data Security

We take the security of your personal information seriously and implement reasonable physical, technical, and administrative measures to protect it from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Rights and Choices

a. Access and Update Your Information

You have the right to access and update the personal information you provide to us. You can do this by logging into your account on our website or contacting us directly.

b. Opt-Out of Communications

You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in the emails or by contacting us. Please note that even if you opt-out of marketing communications, we may still send you transactional emails related to your purchases or account.

c. Request Deletion of Your Information

You may request that we delete your personal information from our records, subject to certain legal exceptions. To make such a request, please contact us using the information provided below.

7. Children’s Privacy

Our website is not intended for use by individuals under the age of 21. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from someone under the age of 21, we will take steps to delete that information as soon as possible.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any websites you visit through links on our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website with the “Last Updated” date at the top. Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Northern Light NY

[Address]

[City, State, ZIP Code]

[Email Address]

[Phone Number]